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Before you contact us, please see if we can help you here first with some of your questions :

Please check your spam folder first before you contact us.
Order processing and completion emails are always sent to you but they can sometimes get lost in your spam folder! ​

Please look for the emails from Pom Maker in your spam/junk mail & mark them as ‘Not Spam’ so you don’t miss our emails next time.

If you still can’t find it, it may be because the email address is incorrect – this also happens sometimes. In this case, please contact us with the full name you used for your order!

The welcome emails are always sent immediately after you subscribe, so please check your spam folder first before you email us. It’s highly likely that it’s hiding in there.

Please mark it as ‘Not Spam’ so you don’t miss our other emails!

We used to issue manual refunds for forgotten coupon codes, however due to an increasing number of enquiries we’re no longer able to do this. Sorry about this!
Coupon codes must be applied at the checkout and can’t be redeemed afterwards.  

If you did not use it please use it for your next purchase. 

Thanks for your understanding!

For Returns, exchanges, refunds:

Please use our Returns form instead. 

Please get in touch with the form below for other enquiries.

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